The book
Trust Fall
How do millions of Americans navigate today’s demanding, unpredictable work — without strong labor laws, unions, or a reliable safety net? They turn to trusted colleagues and managers. But is that trust a solution, or just another source of vulnerability?
Drawing on years of immersive research — from bustling restaurants and tech startups to marketing agencies and ride-hail circuits — Trust Fall reveals how the very bonds workers rely on to manage insecurity often deepen their exposure to risk. Blending vivid storytelling with sharp sociological insight, it gives readers the language to recognize and challenge the unspoken bargains we make to belong.
“A remarkable achievement, and unlike any other workplace book I’ve encountered… A decoder ring of a book.”
— Anne Helen Petersen, Culture Study
“A revelatory guide — sometimes humorous, always trenchant — to the subtle, contradictory, and potent force that is trust in the workplace.”
— Allison Pugh, Professor of Sociology, Johns Hopkins
“Ranks among the best ethnographic accounts of how employers of all kinds manipulate intimacy on the job.”
— Melissa Gregg, author of Counterproductive
“Brilliant new language to name the harms wrought by our unequal system of work. For a renewed labor movement, Trust Fall stands tall.”
— Caitlyn Collins, author of Making Motherhood Work
“A timely must-read on trust in the modern workplace… important insights on what is at stake—and for whom—when workplaces are insecure and trust becomes paramount.”
— Megan Tobias Neely, author of Hedged Out
“Mosseri’s immersion in four American workplaces… gives us a powerful vocabulary for critiquing inequality in modern workplaces.”
— Jaclyn S. Wong, author of Equal Partners?
“After a few years in a workplace that absolutely weaponized trust disguised as ‘care,’ it landed very differently as I read it. Your book has helped me make sense of, heal from, and move forward.”
— Jonathan, reader
“An intelligent, insightful, well-researched and well-written book. Your work has given me more articulate explanations for some of the ‘yuckiness’ I have felt and experienced in jobs.”
— Jennifer W., reader
Watch & listen
In conversation
Hear me in conversation — interviews and talks on trust, burnout, and what really holds a team together.